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AOQ Webinars

Welcome to the Australian Organisation for Quality, the national association for people who work in quality.

We help our members achieve personal and professional excellence in their roles and interests in quality.

AOQ is Australia’s national quality member organisation. It’s led by members, for members – quality practitioners like you. AOQ provides connections with like-minded people, engagement with people for whom quality is a passion. Professional support to help you be your best. Information you can rely on. Resources you can call on.

One of the services we offer is webinars on topics of interest to our members. These include both premium (paid) and free webinars. Our most recent webinar recordings are below for you to enjoy.

Premium Content

These webinars were paid events. Click through using the purchase link to obtain a password for access. Those who paid at the time will have already received their password for the replay.

Free Content

AOQ regularly holds webinars on topics of interest to quality professionals. They were free to attend when they occurred, and you are welcome to watch them now for free as well. Enjoy!

Premium Content

Lessons Learnt and Root Cause Analysis

The session provided typical examples of lessons learnt across industries, including supply chains, and provided basic knowledge for performing Root Cause Analysis. It  also highlighted defect trending and common issues within multiple industries.

This event covered the following aspects of root cause analysis:

  • High level overview of incidents and impact
  • Incident/ NCR  prioritisation – Choosing the right issues to meet objectives.
  • Typical examples applied to Projects and Assets.
  • What are the common issues across multiple industries?
  • Phases of RCA – root cause analysis – Problem statement, Cause analysis and Solution development and implementation.

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PRESENTER – Suresh Prabhakaran, WA Chapter Lead

24th November 2020

Facilitation: Making Visible the Invisible

In this session, David shared his tips ‘n’ tricks on what really makes facilitation effective, the value of surfacing and harnessing underlying intentions and other drivers, as well as encouraging people to work with emergence rather than just taking shortcuts to action.

PRESENTER – David Jago

David Jago
Project Facilitation Whizz

17th September 2020

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The Human Factor in Risk & Opportunity Management

It might seem obvious, but if humans are involved in a process then human factors come into play. But what really are human factors and how do they impact the success or failure of a process or system? When something goes wrong, is it about a human error or a human factor?

Join Jim Whiting as he explores the topic of human factors and discusses how they tie into Risk and Opportunity Management. With an extensive career in risk management, causal analysis and management systems, Jim has a wealth of practical knowledge that he shared with everyone.

Across the session Jim discussed:

  • Should “human error” in relation to a quality incident/risk be regarded as a cause or as a consequence?
  • In Quality R&OM, are humans regarded as the “problem” or the “solution”?
  • Compare WAI – work as intended, with WAD – work as done and why can they be different?
  • What is an approved shortcut?
  • What is a Risk & Opportunity Conversation [ROC Talk]?

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This was a very interesting and thought provoking session that gave everyone greater insights into just how much human factors influence the work that we do.

PRESENTER – Jim Whiting

Jim Whiting
Partner & Principal Risk Engineer at Soteris Pty Ltd

26th August 2020

Situational Quality Solutions

Six Sigma, Lean and ISO9001 are all great quality management system models.

In addition, the Australian Business Excellence Frame work has its merits, but many quality professionals have limited understanding on how its principles support continual improvement

Heather Falckh’s experience and understanding of the different quality models and her specialisation in the Australian Business Excellence Framework will help you understand what works well in varied situations.

PRESENTER – Heather Falckh

Heather Falckh is a business excellence and process improvement specialist with more than 25 years’ senior management experience in large and medium size organisations. 

She has worked in a variety of industries and has recently established her own consultancy business, Co-Improvement.

Heather has a passion for facilitating groups, using continuous improvement techniques and helping people to manage change. She enjoys getting the best outcomes from people by helping them to work as an effective team. Her experience also includes development of strategic plans and performance measures, project management, change management and use of a variety of improvement tools and strategies

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Heather specialises in helping improvement practitioners to be effective and has developed a unique framework based on experience and research.

Heather is an Australian Business Excellence Awards Evaluator and volunteer company secretary for Business Excellence Australia. Her qualifications include a Bachelor of Economics and Graduate Certificate in Business Excellence.

Heather has worked in a range of public and private organisations including Commonwealth Bank, Advance Bank, Australia Post, AGL electricity, Transurban City Link, Department for Communities and Social Inclusion, UniSA, City of Marion and City of Unley.

LinkedIn Profile

22nd July 2020

Free Content

Enhancing Contractor and Supplier Performance

The session covers the following topics:

  • What are our top supplier goals and challenges in meeting KPIs?
  • Supplier/contractor quality requirements and communication. Is it well defined and complied with by contractors and suppliers?
  • Opportunities for supplier transformation available during concept select, define, execute, and operate phases for product, project/assets.
  • Focussed improvements for standardisation, optimisation, and digitisation that can add valuable outcomes.

PRESENTER – Suresh Prabhakaran

10th December 2020

The 3 Needs of a Quality Professional

During this period of lockdown, resilience will take you above and beyond but how to develop it? Leon Zhang shared his learnings along with an evening of networking, reflection and thoughts sharing. 

PRESENTER – Leon Zhang

22nd October 2020

Quality in the New Normal

This webinar brought together a panel of experts in Quality in the Health Care sector. Ranging from Pathology, General Practice to Aged Care, our panellists shared their insights into how quality is faring in the current times in a sector which is significantly under stress. What are the successes and what are the challenges? They discussed important and useful information for all quality professionals in terms of what can be done for overcoming challenges we will all face in the New Normal.

PRESENTERS: Dr Tony Badrick, Dr Paul Mara, Susan Badman and Cynthia Payne

24th September 2020

Dr Tony Badrick is the CEO of RCPA QAP Pty Ltd, an organisation conducting quality assurance programs for the pathology industry. RCPA QAP is also a NATA accredited proficiency testing provider. Tony has extensive experience in the pathology industry and holds a PhD in Quality Management in Healthcare and another in Pure Maths.

Dr Paul Mara is a General Practitioner with a particular interest in rural medicine and quality of these services, as well as being the founder and Managing Director of Quality Practice Accreditation. QPA is one of the accreditation bodies responsible for accreditation of general practices in Australia.

Susan Badman is the Quality Manager, Pathology for the Sydney Children’s Hospital Network, Westmead Campus. Susan is responsible for implementing and monitoring the quality management for The Children’s Hospital at Westmead, Pathology.

Cynthia Payne is the Managing Director of Anchor Excellence, a national consulting firm specialising in business excellence and Aged Care services. Cynthia has extensive experience leading a major aged care service organisation and under her leadership the organisation was recognised on three separate reviews for global excellence using the Australian Business Excellence Framework.

“Delighting Stakeholders”, or “Hell Hath No Fury Like a Stakeholder Scorned!”

Martin explored the topic of stakeholders – how to recognise them, how to manage them, and the consequences if you don’t. This was based on the panel presentation Martin gave to the APQO Conference in Bali, Oct 2019.

PRESENTER – Martin Andrew

Dr Martin Andrew, AOQ Ltd Board Member, has worked with stakeholders in all the stages of his career – student politician, agricultural researcher, University academic, environmental consultant, ISO auditor and Company Director.

7th May 2020