Situational Quality Solutions


Six Sigma, Lean and ISO9001 are all great quality management system models.

In addition, the Australian Business Excellence Frame work has its merits, but many quality professionals have limited understanding on how its principles support continual improvement

Heather Falckh’s experience and understanding of the different quality models and her specialisation in the Australian Business Excellence Framework will help you understand what works well in varied situations.

PRESENTER – Heather Falckh

Heather Falckh is a business excellence and process improvement specialist with more than 25 years’ senior management experience in large and medium size organisations.

She has worked in a variety of industries and has recently established her own consultancy business, Co-Improvement.

Heather has a passion for facilitating groups, using continuous improvement techniques and helping people to manage change. She enjoys getting the best outcomes from people by helping them to work as an effective team. Her experience also includes development of strategic plans and performance measures, project management, change management and use of a variety of improvement tools and strategies

Heather specialises in helping improvement practitioners to be effective and has developed a unique framework based on experience and research.

Heather is an Australian Business Excellence Awards Evaluator and volunteer company secretary for Business Excellence Australia. Her qualifications include a Bachelor of Economics and Graduate Certificate in Business Excellence.

Heather has worked in a range of public and private organisations including Commonwealth Bank, Advance Bank, Australia Post, AGL electricity, Transurban City Link, Department for Communities and Social Inclusion, UniSA, City of Marion and City of Unley.

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